>> David Brunton: I'd like to start off our second Biannual Meeting of the Copyright Public Modernization Committee with a quick reminder that this session is being recorded. I'm your MC, David Brunton. I'm a Special Advisor to the Register of Copyrights. And I would encourage any of the panelists with questions or technology issues to reach out directly via chat to myself for Ellis Brachman. And, without further ado, I'd like to welcome Library of Congress Chief Information Officer Judith Conklin. >> Judith Conklin: Thank you, David. And thank you to our CPMC members, and those of you who -- you -- in our audience for joining us today. We have a lot to cover. But I want to make -- take a moment to recognize the hard work and close collaboration of the Copyright Office subject matter experts, and our Library's technology team. I'm proud of the partnership we have created, and the progress we are making, in bringing the Enterprise Copyright System, ECS, to life. And one of my first conversations as the new CIO, Shira and I discussed the importance of technology, and nearly everything the Copyright Office does today. She noted, and I wholeheartedly agree, that we have to be successful together. As CIO, I am committed to ensuring that the Copyright Office has the technology it needs to meet its mission, to promote creativity and free expression, and efficiently administer the nation's copyright laws. There are two things at the heart of everything we do with technology at the Library: user experience design and, of course, IT security. With ECS, we are building a system from the ground up that will serve both the Copyright Office and the copyright community. We have worked hard to ensure that the unique needs of both sets of users -- both sets of users have been incorporated in the new system. We still have a lot of work to do. But the feedback from our pilot users so far has been incredibly useful, and taken into consideration during our continued development. I am, also, aware of how valuable copyright data is. And I can assure you we are taking IT security very seriously. We have significantly hardened the Library infrastructure and network over the last few years, and are following federal standards and industry best practices to protect the information you entrust to us. I look forward to a great conversation today, and encourage you not to hold back. We want your feedback. We want to know your concerns. That is the purpose of this committee, to help us ensure we deliver ECS in a way that meets all of your needs. Now I'll pass it off to my colleague, the Register of Copyrights, Shira Perlmutter. I would like to -- oh, sorry, excuse me. So, Shira, there you -- I'm passing it off. >> Shira Perlmutter: Thank you, Judith. And let me start by seconding all of your remarks. And I want to welcome the members of the Copyright Public Modernization Committee, and also the members of the public who are joining us today. This is, as David said, the committee's second public meeting. And it coincides very nicely with a number of significant milestones that we'll be sharing with you. Copyright Office Product Manager Sarah Garske will start with a review of our past year of working under the Scaled Agile Framework. This approach was still new to us last time the committee met. But we now have a full year under our belts to talk about. Next, product owners from the Copyright Office will give live demos of components of the Enterprise Copyright System, or ECS, that have been in pilot for some time. Both will reach major milestones in the next few months. So, first, Shawn Gallagher will show the latest version of the Copyright Public Record System, which will become the preferred access point for copyright data this spring. And that includes some new features and functionality. Then, KanKan Yu will provide a demo of the public interface to the Copyright Recordation System. Which I'm pleased to announce will be available to all members of the public for recording Section 205 documents beginning this spring as well. And the final demo today is something the office has been working on for quite some time. And that is putting our historical record books online. This is a major initiative involving more than 26,000 books. We were proud to be able to release the first 500 of these books online in February. And, just this week, an additional 400 will be made available. This is the first of a series of periodic releases that will eventually culminate in full online access to the entire record book collection. So, I am quite excited about the progress on these initiatives. And I'd like to express appreciation to the OCIO and Copyright Office staff who are collaborating to make it all happen. After the demos, we'll have a roundtable discussion by the committee, and also a chance for members of the public to join with questions. I very much look forward to hearing everyone's input. So, let me now invite Sarah to take the virtual stage. >> Sarah Garske: Thank you, Shira. I am delighted to be speaking to the Copyright Public Modernization Committee, and to others who have joined us today. You may have heard me say before that the Enterprise Copyright System is envisioned as an intuitive, flexible and easy-to-use enterprise system that incorporates registration, recreation, licensing and public record capabilities and features. The creative community and Copyright Office staff will greatly benefit from the optimized business processes, user-centered flexible design, consistent optimized interface, and centrally implemented capabilities that are being built into the Enterprise Copyright System and its components. It was a terrific year for the Enterprise Copyright System. In 2021, we matured our implementation of Scaled Agile for managing development at the portfolio level. We conducted quarterly events bringing together the product development teams, to showcase the work done in the previous three months, and also to plan the work of the next three months. We expanded the size and scope of the Registration Product team to position ourselves to build the complex end-to-end registration claim -- end-to-end workflow that begins with you as a creator, submitting the registration claim, and ends with a decision on that claim. We increased participation, and began to ready the recordation application for a calendar year 2022 expanded pilot for the public. We enhanced the features already available through the Copyright Public Record System application. We initiated development on the examination workflow for licensing Statement of Account submissions. In 2022, we will deep dive into registration development to begin to address the needs and feature set identified on the recently developed creator journey map. Later this year, we anticipate opening up public access to Title 17 Section 205 Recordation Submission Functions. We have begun readying the Copyright Public Record System with its advanced search engine, and user-focused feature set, to assume more of the production load as we begin to deprecate the Copyright Public Catalog, the legacy system. We will continue to develop examination capabilities for Statement of Account submissions. And, now, enough for me. Let's see some software in action. Shawn Gallagher, Product Owner for the Copyright Public System, over to you, sir. >> Shawn Gallagher: Thank you, Sarah. Appreciate the introduction. So, let me just begin sharing my screen here. And, hopefully, this is going out live to everyone. What I'm showing is the current version of our Copyright Public Record System pilot. Which we did release the Recent Records and Recent Searches features last August, so I believe just after our initial CPMC meeting. And, so, you will see those two features here in the upper right-hand corner of the screen. And now I'd like to switch over to our live demo environment, where you'll see some subtle and slight changes. We have added an additional feature here to our simple search bar that, in addition to having a keyword search, allows you to specify if you'd like to search for names or for titles. You do see the Recent Records and Recent Searches up here. But we've also added a Name Directory. Now, this is a feature that's available in the current public catalog. But it isn't surfaced very easily. It's kind of an indirect way to get to it. And, so, we provided a more direct way to access this Name Directory. Which is a collection of an alphabetical listing of all of the names that have been indexed from records submitted to the Copyright Office. So, this is -- essentially, it's a long alphabetical list, somewhat like an old telephone book, where you have all these indexed names. So, if I type in an author's name here, or claimant, we'll give it a quick search to see what records are brought up. And, so, it searches through all of those indexed names, and gives us 65 records here for Toni Morrison. And clicking into Toni Morrison's name gives us an associated records list, where you can page through the seven pages of results that we have for records associated with her name. Clicking into the first record here, we'll be able to page through the results in the detailed record view. And you'll see that Toni Morrison's name is listed down here at the bottom. This is, also, an access point to that same associated records list in the Name Directory. And, again, from this associated record, you can sort them by title, by the record type, by date and by copyright number, if you'd like. So, we hope that this feature is really helpful to our stakeholders. We have heard from a lot of -- a lot of external folks that the Name Directory is a great way for them to navigate their way through the copyright records. So, going back to the Home page, another feature that I'd like to talk about is the Registration Certificate and the Recorded Documents Certificate. At the moment, those certificates are only viewable through a specialized system in the Copyright Public Records Reading Room in the Madison Building in Washington, D.C. And, so, what we would like to do is to make those certificates viewable and available beyond the walls of the building. So, if we're clicking into this registration detailed record view right here, we can see that this PDF of the Certificate of Registration is available. And, so, by clicking on that link, it's going to open up in a new window. And we will see the certificate as it was printed and processed through our Siebel System, again with the title, publication information, author, copyright claimant, rights and permissions. And, so, this is a similar artifact we have for recorded documents. So, I'm going to put a recorded document number here in our keyword search bar to bring up a recorded document. You can see this is a demo environment. This still does say Certificate of Registration, but I assure you it is a Recorded Documents Certificate. You'll be able to tell by the very straightforward form factor here. So, we have the Certificate -- Certificate of Recordation with the register's signature, the date of recordation, and the corresponding volume and document number that was found in the detailed record view. So, going back, that takes us through two of the new features that we're releasing, that we hope make it more accessible and easier for our stakeholders to discover the copyright records. And, with that, I would like to hand it over to my colleague, KanKan Yu, who is the Product Owner for the Recordation Pilot. >> KanKan Yu: Thank you, Shawn. Good afternoon. And thanks for taking the time to look at what we're preparing for our expanded pilot. A very quick background. The pilot has been available to a very limited group of invited individuals since we launched the first release in April 2020. We have received a lot of positive feedback from our invited users. And by spring of 2022, we are targeting to expand the pilot user base to the general public, so they can take advantage of the pilot features specific to Section 205 documents. And the office will be operating the pilot under its own special pilot program roles. With that, I am going to share my screen. So, as part of this live demo, I will do a quick run through of what those features are. The first page that you'll see is the login.gov screens. Here, the user will enter their credentials. If they do not have login.gov credentials, they will have the ability to create an account. I will go ahead and log in with some credentials that I created for this demo. So, generally, there is two steps to authentication. But I have selected the option to remember my credentials on this specific browser for 30 days, so I bypassed the second authentication factor. If this was a new browser beyond the 30 days, I would have to prove a second method, either by getting a code through my phone, text, or using one of the login.gov codes. For our first-time users, there is an ability to set up your account -- account information and profile. Since I've already done through -- done that through my demo account, I won't be able to show you the first-time user experience. But I can go into my accounts here in the navigation menu, and this is where I would be able to manage my profile, my contact information, maybe tweak some information about my organization, manage the users within my organization, if I created the organization, and also manage the deposit accounts that I've either created or given access to. Now, keep in mind, these deposit accounts are specific to the pilot program, and not to be confused with eCO deposit accounts. You may have noticed a pop up when I first logged in. Those are notifications for key activity that has happened, whether it might be a key event or a piece of correspondence that took place, maybe a certificate was generated. And you'll see these icons with the dots indicate new items. For the sake of time, I won't go into those features too much. So, back here on the dashboard, the remitter sees a screen where they can see all of their service requests that they have created for their filings. They can sort by status up here. Which corresponds to a specific place in the document submission cycle -- submission and review lifecycle. For example, flagged means that there might be an issue during examination, where the service request, or SR as we might call it throughout the rest of this demo, maybe the SR is being reviewed and something has popped up. And there's a correspondence associated with it that needs the remitter to look at. And then we have something like pending, which means that the SR is just waiting for someone to pick it up for review. So, this feature alone takes care of a number of inquiries and correspondences that we've received in the paper submission world. Without getting too much into the research and taking time away from our demo, we've looked at major correspondence areas in the paper world, and we have a number of features that we're making available where the goal is to cut down on correspondences, so that we can translate that over to reducing the processing time from beginning to end. Users will have the ability to start a new filing by clicking this button, Start New Application. Since we're running on a limited time, I'll go ahead and open up a draft SR that I created earlier for this demo. So, starting with the Documents tab, the user will be able to upload the document they wish to file. There will be questions, and the type of questions and answer options will pivot based on the answers that are provided as the user is going through the Submission Wizard. For example, if they submitted a non-English document, we'll add in more fields throughout the form for translations, as well as asking for a translation file of the document they wish to record. We, also, have certifications that the require -- that the remitter is required to make. Some of our remitters may be third-party intermediaries, or simply that they may not have been the ones who prepared the document. So, we have various options for the different types of users that we have. If the person who can make the certification is not part of the remitter's organization, we keep all of the forms that you need for the Submission Wizard within the Submission Wizard themselves. So, they may want to download a form to up -- to complete and upload back into the Submission Wizard, that minimizes the amount of times they have to leave this page. And if the person who can make the certification is part of the organization, we have seen remitters transfer the Service Requests among themselves to get the necessary certifications. While I'm here, I do want to show you the Help feature that we have. And this feature has been really helpful since day one of the pilot system back in 2020. We have some instructions here for document certifications through onscreen text. So, you have some of the instructions here. But if you want to know more detailed information, like what do these three options really mean in here, we have more information located in this Help flyout. And it will give you more information. And that really minimizes, again, the hunting and pecking on other pages, navigating a way to figure out what we're asking for. And perhaps if you want to know or see some additional -- additional information, like maybe the specific regulations, we have a link out here for Section 201.4 in the Code of Federal Regulations. Even so, we also expanded the Help content here. Maybe you want to know examples of what to do to complete. So, we also offer examples in areas where we've seen people need a little bit more assistance here. I'm going to go ahead and move on to the next tab, since we are limited in time. But there are a number of options here, and optional information you can add, pertaining to your document. And throughout the wizard, we have a lot of help text here. So, again, this help carries over. Here, we have the Help Content for Parties. I have already added two parties to the Service Request. You can add more parties by clicking this button here. And as you add more parties, they will keep popping up on this page. We offer two ways of uploading works. You either enter them one at a time, or you can upload multiple titles using a spreadsheet. Here, I have an example of what a bad spreadsheet might look like. The system will tell you right away if your spreadsheet has issues, like what I've shown here, where the issues are, columns 3, column label C3. And it'll, also, give you some suggestions on what might fix that error. So, I am going to upload a good spreadsheet. And without the errors I fixed in -- that I fixed, I have uploaded a number of works in this -- in this application, 77 in total. We, also, have the Contacts tab to make sure that the contact information is correct, in the event that we need to correspond. This takes care of a lot of issues on the office side, where we don't know if the information we have correct -- on file is correct. Sometimes people leave, sometimes we send correspondences and it's not going to the right person. This is important because we will wait 45 days for a reply. And if we do not get one, we will close the SR due to a no reply. So, here, you can see the remitter contact and the correspondence contact. Last, but not least, we have the Payments page where we have the option to add special handling. We have the option to review the applications. We, also, have the ability to preview what the public record might look like. Which is really useful for users who may have accidentally provided some personal identifiable information, as part of the indexing information. And they have the opportunity to strip that out prior to submission, if that was the case. The system offers two forms of payment. I am going to go ahead and select the deposit account. I'm going to select Apple Pie here. And then there's the fee breakdown showing me what contributed to the total that I'm about to pay. I'll make the Certification to Submit and here is my e-signature. Go ahead and sign. Now I'm going to go ahead and submit the Service Request. So, since I selected special handling, this SR will be routed directly to a specialist for review. If I didn't select special handling, we would have -- we would have routed this through a separate algorithm. What we will, also, have is an expected recordation up here. We will have additional actions that you can take, like maybe you want to make some corrections, maybe as a power user you might want to use this as a starting point for another document you wish to record. We have the payment information. But I really want to draw your attention to the area down here for recordation documents. Right now, it shows public record preview, just like what we did in the review section. However, once this SR is approved, the final documents will rely -- reside in this section. The Certificate of Recordation, as well as the number of the document, that will be part of the public record. You will, also, have the ability to link to the patalog -- link to the Public Catalog System where you can search for the public record, created based off of the indexing information that was provided in the Submission Wizard. If your document was unfortunately rejected for recordation, this is also where you're going to find the rejection letter, as well as a copy of that letter that was sent directly to the remitter's messaging center. So, this is a very quick preview of what the public may see in spring of 2022. We've taken a lot of time to address user feedback during the pilot. And our processing times are on a scale of weeks, rather than months, or sometimes at the worst of our backlog, like what we saw during the pandemic, processing time for paper was briefly over a year. We are really excited to get these pilot features to the hands of the general public, so they can have that positive experience we've heard from our pilot users so far. That's a lot of features -- there's a lot of features that I have not covered in this demo today that will also be available in the expanded pilot. Such as messages and correspondence, Service Request management on the remitter's side, managing organization and deposit accounts, and search. If you'd like for that deeper dive, please feel free to reach out. I'm so glad you had the opportunity to see the pilot system in today's meeting. At this point, I am going to hand this off to Maren Read. She's the Deputy Director of Copyright Records. And she'll show you an exciting Historical Public Record demo. >> Maren Read: Thank you, KanKan. And good afternoon, everyone. I'm very happy to be with you all today to share with you our new Copyright Historical Record Books Collection. This is a major project that we've had underway as part of our initiative to make our Historical Public Records available online. And, as Shira mentioned, we have over 26,000 record books that hold registrations, renewals, assignments, notices of use, and other types of records, from 1870 to 1977 that we want to make accessible to the public online. This information can be used for copyright research. And many of these works are still under copyright protection. So, we have taken a two-phased approach to providing access to these records. In our first phase, which we're in right now, we're digitizing the books, and developing a digital collection on the Library of Congress's Digital Collections site, to provide a preview with book-level access. And then our next phase will be to develop metadata for each of the records within the record books, like the registration applications, and provide record-level access through the Copyright Public Record System. >> David Brunton: Maren, I'm going to just interject. We're not seeing your screen. >> Maren Read: Yes. Let me -- We're going to go from here. Thanks, David. >> David Brunton: Perfect. >> Maren Read: Yes. And, so, we're going to develop metadata for each of the records in the record books, so that we can provide record-level access. So, we released the first set of record books on February 1st. And they are accessible from the copyright.gov website. And if you click on Research, you can go to Copyright Historical Record Books Preview. And that will take you to the Library of Congress website where the collection is available. And there are 500 books currently online. And they are registration applications for books registered primarily between 1975 and 1977. But we do also have some earlier books, I think as early as 1969, available. We are adding the books on a periodic basis in reverse chronological order by class. So, we started first with the books, and that's Class A at the time that these were put together. And our goal is to post 2,000 books by the end of this fiscal year. We already are expecting to release another set of books this week, another around 400 books. So, from this site, you can view an About page with background information on the record books collection, that goes through some information about each type of record that can be found in the books. The first 500 that have been released are registration applications. It includes a disclaimer about not using these for not reliable for legal matters and a privacy notice. And then if you click on Collection Items, you will see all of the items in the collection. So, these are the 500 books that are currently available. And the view you're seeing here is sorting them in chronological order. So, as I mentioned, we do have some from 1969. So, those show up first. And when you click on one of the books, it will take you to an image of the spine. So, metadata about the particular book, which includes the class, the volume, and the range of record -- registration numbers found in the book, as well as the year covered in the book. So, you can browse. You can locate an application by year and registration number. You can view and download individual pages. Or you can, also, download the full book. So, if you don't know the registration number, you can go to some of the other resources that are available from our website, like the Virtual Card Catalog, and do a search for a particular book. And that'll help you find the registration number. So, I have done a search already for -- we've been looking up what -- you know, popular books from the years covered in this initial release. And one of the most popular books for 1976 was "Interview with the Vampire" by Anne Rice. So, we have here the card from the Virtual Card Catalog for "Interview with the Vampire." And you can see the registration number and the year it was registered, and use that information to then go back -- find the book in the Record Books Collection, that would include this registration application. You could, also, use the Catalog of Copyright Entries, and locate the same information. So, here on this page, is also "Interview with the Vampire" and the same registration number, A76919. So, with this information, you can go back to the record book site, and find the book that includes that registration number. So, I've gone ahead and pulled that up here. So, you can see this is the registration numbers 769500 through 769999 from 1976. So, the application for "Interview with the Vampire" should be in this book. And from this page, you can open up and view all 1,007 pages in the book. And that's about the average number of pages in each book. You could download a PDF of the book, the entire book, and browse through it that way. If you do click here on the spine, you get to each individual page. Each application is two pages long. And you can look through it that way. In the interest of time, since this registration application is near the end of the book, I've gone ahead and pulled it up here. So, this is the applicant -- registration application for "Interview with the Vampire." We can go to the first page here. You can zoom in, get a closer look. So, you can see there is the registration number, 76919, we saw in the Virtual Card Catalog; the name of the claimant, Anne O'Brien Rice; the title, "Interview with the Vampire," and then it also has the second page of the application if you flip ahead. So, you can zoom in and out. You can download these individual pages. And you can keep -- also keep browsing through the rest of the book by hitting the page or selecting a page here. So, as I mentioned, we're going to continue to add to this collection periodically, and make, you know, the books available over the next several years. Thank you very much. >> David Brunton: Thank you, Maren. And we've had one of the panelists ask for [inaudible]. There we have a link to the Copyright Historical Record Books. So, I appreciate -- I'd like to move into the next phase. We're actually running a little bit ahead of time. I'd like to move into the next phase of our discussion today. I want to start, though, with a big thanks to all of the presenters. This is the first time that we've done live demos of new software for members of the public. And it takes a lot of time and planning to pull it off. In just a moment, I'm going to ask the CPMC members to turn on their cameras and microphones. So, members, get yourselves ready. But before I do that, I want to read two things for the benefit of people who are listening. The first is a quote from the new Copyright Office Strategic Plan, which you can find online and I have a beautiful print copy of here. The strategic plan is focusing of the Copyright Office. And one of the focused approaches that we're going to take is under Goal 2, which I'm going to read aloud. We will continuously improve and update our services using -- utilizing state-of-the-art technology to meet the evolving needs of the copyright community. The second item I'm going to read is the prompt question that we sent to members before this meeting. And the prompt question bears both on -- a little bit on the purpose for this group, and on a setup for our next meeting. Which we're tentatively planning for mid-August, six months from now. Here's the prompt question that was sent around to members. Which has already generated a vigorous discussion in chat among the panelists. Are there any particular technologies, either state of the industry or emerging, that the Copyright Office should be aware of and/or considering as part of the IT development work for ECS applications involving registration, recordation and public records? So, at this point, if CPMC members are willing, I'd like everyone to turn on your cameras, and keep your microphones on mute for just a moment. We'll begin the roundtable discussion after a couple more introductory remarks. Our hope today is that this can be a wide-ranging discussion. In some ways, this would be easier if we were all together in person, and sitting up on a stage together, and we're talking backstage. But we're mimicking that a little bit with the panelist chat on the -- on the chat function. And I'd like to get it happening as much as possible on the stage as well. We'll spend the next hour in a discussion that will begin with CPMC members talking to each other. And then transition into taking questions and comments from the audience. So, if you're a member of the audience, and you don't see the Q&A button, it should be on the bottom of your screen near the center. Feel free to submit questions at any time during the discussion. Though we may save them depending on the pace of the conversation, and where it's going. I will note that there are a number of questions that came up during the demos about specific functions, that I would encourage panelists and members of the public to raise, if they'd like those answered as well. During this discussion, I would also like to encourage members who have reached out to me directly to raise points that have been made via email, including reflections on how a group like this one can be made the most useful to our office, to our development team, to our stakeholders, but also to the other members of this group. I arranged via email for one of the members, Melissa Levine, to start the discussion off today. But before I hand it off to Melissa, I would also like to ask that members briefly state their name and affiliation the first time they -- the first time they come off mute. This helps with our transcript so that we've got people's -- we've got it on the transcript, as well as for searchability purposes. And as a reminder, our product owners are actually also on the call as panelists. So, if panelists have specific questions about one of the demos you saw, you can raise them to a panelist. But I would also encourage people to just sort of raise the features that you've been talking about in the chat in the group as well. And if you're a panelist with a point that you'd like to jump in on, I'd ask for panelists to use the Hand Raise button. And I'll do my best to keep them in sort of a reasonable queue. But if I do get it wrong, and I don't see a raised hand, or if you feel like you've been waiting longer than is warranted, I assure you it's a mistake, and please feel free to hit me up on chat. So, without further ado, Melissa, would you begin with a short introduction of your name and affiliation? >> Melissa Levine: Sure. >> David Brunton: And give us give us a couple of remarks. >> Melissa Levine: My name is Melissa Levine. I work at the University of Michigan Library, and I direct our Copyright Office here. That presentation was amazing. I had no idea that all those good things were happening. So, that's really exciting. I have a question and a suggestion. The question is, "How do all these systems integrate with the Library of Congress and their collections beyond the kind of treatment of the historical books as artifacts, that sort of thing?" And the other -- the suggestion is this. As I understand each of these systems are in some ways distinct. And they treat the analog materials -- like they -- they use -- they use digital -- they're basically pictures. So, they're not searchable inside the individual artifacts. In other words, you have catalog information, you have high-level information. But you still have to know like which volume of the CCE or the -- the -- or the historical book. You have to sort of know what you're looking for. So, you can't eliminate the absence of things. And you can't connect items that may be related, such as, let's say, short stories published in one class in one year that is part of an anthology, and another with a different registration. One of the things that I've -- I admire, I don't know if you're familiar with the work that Greg Graham has been doing at New York Public Library. It's a transcription project. I think that that's a really valuable and important path. I, also, think that it would be a really exciting sort of public engagement project to do a transcription project with these materials through something like Zooniverse, if you're familiar with that. That's -- that would be golden. Anyway, I've gone a little long, sorry. >> David Brunton: [inaudible], Melissa, thank you. Before we go to James Neal, Natalie Buda Smith, would you be willing to give a couple of just quick remarks about how the systems of the Enterprise Copyright System sort of integrate with each other and with Library of Congress systems? And I think -- I would -- before I hand it off to Natalie, I would just point out that the copyright record books that everyone saw demoed, which were just released earlier this month, the first set of these were released earlier month -- this month, the digitized items are actually available via loc.gov. Natalie, do you want to jump in and talk a little bit about integration? >> Natalie Buda Smith: Sure, I'll jump in just with a couple points. And these are my buzzwords. So, integrating the services -- the copyright services together is driven by several things. But the two that I really like to talk about are a design system -- a shared design system. So, we have a very active -- actively managed design system, which captures all of the user interface components, so all of the interactions, so that they are shared across the services. So, when you look at recordation, and you go to Upcoming Registration and Public Record, copyright.gov, you know, the list goes on, that they are using components that users will recognize from any service they use from Copyright. So, there's a consistency there that we're building in, in order to make sure that people understand the interactions, and they're very usable. We've done a lot of user research, a lot of usability testing. So, from a user experience, or from the UI component perspective, there's a lot of reuse, and actually a design system that is quite complex and heavily managed, in order to direct that consistency and integration across the services. So, that's one thing that we like to talk about. And then we, also, are sharing, as you've -- if you've seen any of our other presentations, the micro services. You know, we're really into building and reusing components as they make sense. Because not only is it more efficient, but from a user perspective, if I'm familiar with how to engage with a component in one service, I most likely will be able to easily use it in another service. So, that's for the integration for ECS. And then -- and then with loc.gov, like David mentioned, there's collections available now from Copyright. We have a quite mature digital collection workflow that we've engaged. And, so, you can find copyright collections now on loc.gov. And that's thanks -- there's two different teams there, again, it often takes a collection of teams to do this work, that have been working really well together to make sure that the processes line up, and there is a flow between Copyright and the loc.gov team. So, that's my introduction of that. I'm not sure if you wanted me to drill into anything more. >> David Brunton: Thank you, Natalie. That was just fabulous. James Neal, would you go next? >> James Neal: Hi, I'm Jim Neal. I'm Vice-President and University Librarian Emeritus at Columbia University in New York, honorary member of the American Library Association, and Senior Policy Fellow at its Washington office. I had raised a couple of questions in chat. First one related to the availability of authority control in the name system, particularly for name changes and name variations. And several people followed up with some additional related questions. My second question related to the works that are not in English. I heard the presenters speak about translations. But I'm particularly interested in works that are produced originally in other languages that are submitted for copyright, and how the system manages those. And the third question I raised related to the fees -- the copyright fees, and whether there was an option within the system for people who are registering their works who can't afford to pay that fee. And if there's some type of financial assistance, or other support, that is available to those individuals. Those are my questions. >> David Brunton: Thanks, Jim. So, the first question about authority, the Copyright Office does not currently use a name authority. Names that are indexed in the Names Directory are listed as they've been cataloged on the application, or a recorded document submission. There may be similar names, misspellings and other anomalies in the data. And I -- obviously, I was the one who asked you to raise that as a topic. I think that's an interesting topic for us to consider. If I can ask the product owner for the recordation system, KanKan Yu, to briefly talk about the languages in recordations. KanKan? >> KanKan Yu: Hi. So, I'd be happy to talk about that. So, we do collect non-English languages as part of the Section 205 filings. And we actually don't have a restriction as to what language it's in. So, it could be a language that's using Roman characters or non-Roman characters. We will collect the translation for it for the purposes of reviewing the document for recordation, as well as transliterations of certain fields to use this indexing information. Now, when it comes to producing the public record for those items, we try to maintain the language that the remitter provided. So, if it has -- if it comes in in Russian or Hindi or Chinese, or these non-Roman character-based languages, then we'll maintain that dataset. But, unfortunately, at this point, our current cataloging system cannot support that. So, what we'll do is we'll index the translations or the transliterations of what we have. But we do have conversations down the line about how that's going to expand as we build out our new public record system. >> David Burton: Thanks, KanKan. And then to the final question, the Copyright Office does not have any cases where the applications currently deviate from the posted fees. But I will point out that fee setting and the fee study process is subject to the public comment period. And that that would be -- that any future fee setting would happen sort of through that process. And thanks for raising those points, Jim. So, I'm going to hand it off next to Jeff Sedlik. Jeff, please introduce yourself. >> Jeff Sedlik: Hi, I'm Jeff Sedlik. I'm the President and CEO of the PLUS Coalition. And I'm, also, a professor at the Art Center College of Design teaching copyright law and copyright registration practice and -- amongst other things. So, I've not -- I participated in a process early on in the development of the registration application, where a team came to my home for half a day. And I was very impressed by the depth of their understanding of the challenges faced by claimants in registering their works. And then it kind of went dark. And I'm wondering if the Library and the Copyright Office have considered inviting this panel, this committee, to participate in the pilot program, because I haven't been asked. And can I see by a show of hands who on the committee has not been asked to participate, has not been asked to participate in the pilot program? Okay. So, I would appreciate -- you know, there's a wealth of knowledge on this committee. And I would appreciate the opportunity to bring my knowledge on copyright registration further into the process. And, so, I would ask that we are -- that we are invited into that program. >> David Brunton: Thank you, Jeff. That was very helpful. Just to clarify, there is no Registration System pilot open yet. The two pilots that are open are the Copyright Public Record System and the Recordation System. And that will definitely be in upcoming meetings, as well as -- I mean, the amount of work that's going on for the Registration System is just extraordinary. We didn't have anything where we're getting ready to release or show today. But this group will be certainly consulted both directly -- and, Jeff, I would imagine as well, you know, having participated in the early sessions, that you would be on the list already for that. >> Jeff Sedlik: That would be great. And I -- just in closing, I do have to acknowledge how impressed I've been with what I've seen with the process that's being followed. And I was in the office end of 2019. All the walls were covered with index cards. It was kind of old school. But it was a beautiful thing to see, actually, all the public comments put in order under the subject matter on index cards, and then carefully considered. Which was then, I'm sure, digitized and brought into the process. But I have been impressed to date by that process. >> David Brunton: One of our disappointing things about this pandemic operation has been fewer -- less work on whiteboards and on sticky notes. But thank you for that -- thank you for that comment and that observation. Scott Weingart, can I kick it over to you next? >> Scott Weingart: Thank you so much. I am Scott Weingart. I direct the Navari Family Center for Digital Scholarship at the University of Notre Dame Hesburgh Libraries. My question/suggestion builds off of what Melissa brought up earlier, but specifies it a little bit more specifically for the Copyright Historical Record Books program. And that's sort of repeating the question of whether or not there's a plan to OCR these specifically, and turn them into machine actionable and queryable data. Particularly with respect to the relationship between that and the Virtual Card Catalog, so that there is an easing of the process of moving back and forth between those. And then I want a second suggestion that now a few others have made. Which is the potential for crowdsourcing or collaborating with institutions or universities like, for example, the Internet Archive who have already done work in this space. >> David Brunton: Thank you so much. That's -- those are just great observations. And I do want to point out that the record books that are currently available are downloadable. And I would imagine that some people who are on this call are already downloading them to do OCR work. But there is also work underway at the Library to sort of make better use of scanned images that we have. If those of you who are familiar with some of the Library's efforts that have really kicked up into high gear, even during the pandemic, things like crowd.loc.gov, there are just an, you know, extraordinary number of crowdsourcing. And one of the efforts that went into crowd.loc.gov was early copyright title pages. And it was just one of the most successful and interesting OCR and crowdsourcing projects that we've done really at the Library since that program started. So, I think it's a big deal. I will say that -- I just want to register the office's sort of enthusiasm for people who make use of the data -- of the data that is made available public, including these record books that we're putting online now. And just the hope that we're not the only ones who are looking critically at them as something that -- you know, as something to make into a resource. I'd like to kick it over to Todd Carpenter next. >> Todd Carpenter: Hello. My name is Todd Carpenter. I'm the Executive Director of NISO, the National Information Standards Organization. First of all, I'd like to commend the office and the team. This -- what you've shown is great work. I really appreciate it. So, congratulations so far. I think there's a lot to build on. I think you're addressing some real community needs here. And the comments that have been made, and I think will continue to be made, are meant in the, "Hey, this is great work, let's keep going in this direction." Melissa made a great point that digitizing image files, and Scott brought this up again, doesn't really serve the needs of the func -- of a functionally interoperable digital system at which the Copyright Office is a part -- a core part. Jim made the point about authority files. I would take that a step further, and make the point that there's a need here to attach these to machine functional identifiers in the community, so that we can facilitate interoperability with these data. And I think Scott nailed it there. I would strongly suggest to the Library of Congress and the Copyright Office that you're taking a first step, which is really important, but take -- moving it to functionality is really where we want to go, and will serve the needs of the community. I had a couple of specific questions with regard to the recordation process that I mentioned in the outset. The first is, "Is there any process to notice anomalies in the recordation process?" Say if I'm submitting an Excel file of my 75 works, is there any duplication matching? Like, "Hey, you've already done this. You don't need to pay this fee twice." You know, something along those lines? And, also, is that process of something that can accept non-Latin characters from a system's functionality perspective? >> David Brunton: Todd, thank you so much. I appreciate the questions. And thank you for raising them again after you raised them on chat. I think it's helpful to the audience and as well as to the other members. I'm going to invite KanKan Yu back on the stage for a minute to talk specifically about the recordation pilot, and to address the two questions about pattern matching in the process, and about non-Latin characters in the process. >> KanKan Yu: Hi. Hopefully, you guys can hear me. >> David Brunton: We can. >> KanKan Yu: So, in terms -- great, great. I always wonder when I come off unmute from Zoom. In terms of pattern matching, at this time, we don't have any pattern matching. If something is listed twice, it will be treated as a separate work. In terms of getting charged twice, it's going -- unless it's one of those cases that have bumped you up into a fee tier, it will not inflict in the next -- the -- I guess it won't up your charges for fees. And we have our fee schedule. I can try to pull that on chat. And, basically, it's -- our fees are based on groupings of titles. So, if it's one to 50 additional titles, you'll have one fee. But then you have a much larger group. So, unless that extra title is going from 50th to 51, we're not going to charge that extra fee. But, in general, for pattern matching, we don't have any at this time. We are constantly soliciting feedback from our users. We are interested in knowing how they're using the system, how their needs evolve, and trying to keeping -- keep up with those needs. So, if it's something that -- something that is coming up quite a bit, and it's interesting to the users, we will be happy to consider it as a feature functionality. And in terms of uploading works for non-Latin or Roman-based characters, we do allow that. We have two spreadsheets, and that will pivot based on what you selected, whether your document is in English or not in English. And the forms change as well. So, when you get to the works page, if you select that you have a non-English document, the works upload spreadsheet will shift over to a non-English version of it, which will ask for a lot more things. It will take your language, whichever it might be, along with additional fields for translation and transliteration. >> David Brunton: Thank you for that, KanKan. Keith Kupferschmid, can I hand it over to you next? >> Keith Kupferschmid: Sure. Thank you. And thank you, again, for doing this. Hopefully, everyone can see and hear me okay. I'm Keith Kupferschmid, the CEO of the Copyright Alliance, as you can see behind me. So, I had several questions. But the first I just -- the first thing I wanted to say was to kind of reiterate something I had said at the first meeting. And I think I'm speaking for the other CPMC members, but perhaps not. And if not so, they can agree or disagree with me in chat. I had suggested that we meet more frequently than every six months. I think all the CPMC members are happy to -- happy to help out, and happy to provide their insights and work with the Copyright Office staff. And, so, however we can be of assistance. I know we're happy to jump in and help more frequently than just meeting every six months. So, I'm hopeful that, and I'm seeing in the chat, others are agreeing with me here. So, I'm not off base here. And just let us know what -- how -- when we can help, and I'm sure everyone would love to do that. In terms of a few of the questions I have, we talked -- we saw a demo of public records, and we saw a demo of recordation. What we didn't see was a demo of the Registration System. Arguably, but not too arguably, I think the Registration System is the most important thing that the Copyright Office does. And, so, you know, the cynic in me says, "Well, registration is lagging behind the other two, because, well, this is a library and they're more interested in public records, and what have you, and the historical records." But it's probably more to the fact that the Registration System, I guess, is just probably just more difficult to build and takes more time. And, so -- but it still would have been nice to get a little bit of more of an update here on that. So, my questions, though, have to do with for all these systems, whether it's recordation, public records, the registration systems. I'm assuming, but we didn't hear this, that all of those systems will be mobile accessible. Okay? We saw a demo here, but that wasn't mobile. So, that's one of the questions. In terms of the public records, would it be possible for someone to create an account, so they can save their searches, and go back and see recent searches that they've done, so that when they do a search, they can just merely quickly update that search, or tweak the search, depending on new information or something? Is -- excuse me. Will that be a possibility? And then, also, will it be a possibility in public records to have an, I guess what I would call, enhanced search capabilities? So, for instance, if you weren't, let's say, looking for Toni Morrison, but you're looking for Joe Smith, and Joe Smith returns so many results that you'd like -- you'd be like, "Okay, look, I know the Joe Smith I'm looking for was around in the 1950s. Can I do like an advanced search and narrow that down?" But there are other times when you do want a broad search. So, will the public record search functionality accommodate kind of both of those needs, if you will? >> David Brunton: Thank you, Keith. I can jump in quickly on the registration question. And there is, in some sense, a simpler answer than both of those. Which is that recordation and the Copyright Public Record System started earlier. So, we're further behind, because we started later on the Registration System, in terms of actual software development. But it is our plan to do a demo of the sort of Registration System in progress next time around. I will say that, historically, some of the reason for the Recordation System having started when it did, which actually a little bit predates our sort of big modernization project that we're in the midst of right now, was that that system was previously being done on paper. And, so, it was being -- it was sort of leapfrogging from kind of not having a system at all to having a system. And that was one of the reasons, I wouldn't say that it was treated so much as a higher priority, but just that it came sequentially first. The other thing that I would add about registration specifically is that it is enormously more complicated than either of the other two systems, and also has a very high volume. So, there are a lot of -- a lot of issues to consider with that. I do want to -- then talking specifically about your questions about recent searches and enhanced searches, I want to invite Shawn Gallagher, the product owner from the Copyright Public Record System, briefly back on the stage to talk a little bit about the recent searches and any enhanced searches. But, also, to remind the audience, and the members as well, that this system is currently live and in pilot, and available to members of the public at publicrecords.copyright.gov. And I would strongly encourage everybody to go try it, just right this instance all at once. So, Shawn, do you want to talk briefly about recent searches and enhanced search? >> Shawn Gallagher: Sure, David, thanks. And while you do all try to load test the publicrecords.copyright.gov website, while you're there, click on that feedback link, and then follow through that survey. We'd definitely love to have some of that feedback captured in places other than this meeting. So, Keith, that's a great question about having an account. I think part of the vision for the Enterprise Copyright System is to have a single account with the Copyright Office, so that you can interact with all of our services. And part of that would be connecting an account to the Public Record System, so that in addition to the recent records and recent searches feature that's out there and available now, both of those timeout after about four hours due to security requirements, with an account, you could create saved searches and saved records section within the [inaudible] Public Record System that would allow you to hold on to those searches and records, and rerun them at any time. So, that's a feature that's definitely down the road. And we're very excited to release it once it's ready. >> David Brunton: Thank you, Shawn, that was really helpful. Brewster Kahle, a brief introduction, and could you give us our next comment? You're still on mute. Sorry about that. I can actually -- >> Brewster Kahle: No Zoom meeting would ever be complete [inaudible] "You're on mute." Anyway, thank you for all of this, really. We appreciate being invited in. I have a request, an offer, and then maybe a citation to an opportunity due to the digital opportunity. So, the request is bulk access, and how can we make that really easy for people to do. As, you know, you know there are, you know, opportunities with, you know, there was scanning of the copyright records by University of Pennsylvania, the Internet Archive and Project Gutenberg, and then Mike Glascott, Rutgers, and then Stanford. And there's people that are up for doing all of that. So, please, bulk access with no fees. And just make it easy. And you can -- you know, you can date stamp datasets, and make additions and things like that. That's kind of understood these days. You don't have to be worried that if you put something out, you know, they're going to be -- it's a work in progress. It's all understood. We kind of know how to deal with that in the scientific publishing world. That's a request. Offer, mass digitization of books in your microfilm. Well, it's an offer. If we could get a -- you said there's microfilm. Gosh, we've gotten good at microfilm at the Internet Archive. So, up for doing the mass digitization of microfilm or books being donated. If there's an extra copy and just donate it, and we'll do it for free. With OCR, it can be done in a couple months. You know, it'd be kind of great. The OCR, also, is getting a lot better these days, the machine learning things are just -- it's kind of stunning and kind of great. Databasing is still -- that's, you know, the Holy Grail. But that's not completely easy to do without a lot of domain knowledge and work. So, that's an offer. The third is an opportunity due to digital. Building on Melissa's question about the integration with the Library of Congress, I think the opportunity here is legal deposit of digital materials. And do this at the point of the copyright registration. So, that, basically, have an Upload button. Right? Just get it. While they're thinking of it, while they're doing it, make it part of the whole system, that the digital -- and even if it's pointing to a URL, I know that the Library of Congress can also crawl a website. So, there are things that, because we're dealing in the digital world, we can take advantage of that. We don't have to have metadata separate from the data itself. You can go and have the digital files. So, just three points. >> David Brunton: Thank you so much. I appreciate the feedback. And one of the things that, for those members of the public, we had a -- we had a smaller meeting in which we teased a little bit of the demo work that we're doing for this group here in the Copyright Public Modernization Committee. We had an in between meeting in which we did our very first demos to the group. And one of the things that we found was, that when we show what we're working on, that we get extraordinarily valuable input from this group, and from members of the public. And I just really appreciate that people are sort of bringing that into this conversation. It's an unusual thing for us to be doing it this way before a live studio audience. But it's not too different from what the -- how this would be done if we were in a post-virtual world, where we were -- where we were gathering maybe in the Coolidge Auditorium, and we were all sitting up on a stage and talking to each other in the background. I see -- Jim Neal, I think it's possible that I forgot to acknowledge your earlier hand raise. I think I -- did you have another question? Or was that -- >> James Neal: I did not. >> David Brunton: Okay, thank you. I apologize. So, the next person that we've got is Roy Kaufman. >> Roy Kaufman: Hi there. Roy Kaufman from Copyright Clearance Center. I really liked the Name Directory. And it led to a whole bunch of questions and some suggestions, including to pick up on something that Todd Carpenter put in in the chat. So, the first thing on the Name Directory, I'm curious, you know, we take in a lot of metadata at CCC about authors, and actually knowing that this author -- you know, let's start middle names, middle initials, you know, all identity management, whether it's, you know, institutional identity management or author identity management is a challenge, so both in terms of disambiguation and in terms of making sure you've got everyone. So, some questions about that, generally. How are you doing it? Which leads to the obvious, you know, points that, you know, Todd made, which is if you enable people to do -- put in an identifier, you don't have to choose the -- don't choose which identifiers, I've said this before, you know, let them put in ISNE, let them put in ORCID, and then do a call. So, you've now got that person and their disambiguated. Question -- you know, great to have a Name Directory. Assuming if you can do that, you can have the same kind of directory for all the other fields. Because, you know, the name, the title, the claimants, the attorney who filed it, all of these have value. And as long as you're creating the structure, hopefully, you'll be able to do that kind of searching on all the metadata fields, not just the name. And I guess I'll -- I have more, but I'm going to sort of stop there, because that's sort of a whole bunch of concepts thrown in. And I think it's unfair to make you answer even more at once. So, thanks. >> David Brunton: Thank you so much. So, I appreciate it. I'm not sure that I caught every single question. So, feel free as I invite one of our product owners to come and talk a little bit about how the names are being handled in the Public Record System. And then I also wanted to say that before we get to public questions, which I think are going to happen in just a couple of minutes, after this question is answered, we'll take a real short bio break, and then we'll jump back on and take any questions from the audience. So, KanKan, can you talk a little bit -- I see that you jumped in on chat. But can you also talk a little bit about how the standard identifiers for parties are started -- starting to be brought into the recommendation system? And then, Shawn, if you want to follow up with that, how we're doing that with the Public Record System? >> KanKan Yu: Yeah, sure. And I think that's a -- I think it's a really cool question. It's one of those items where, when we initially were doing research for the Recordation System, we were looking at additional indexing information. And I'm actually really happy to hear ORCID ID being brought up. We are taking in standard identifiers for parties. We're, also, taking in standard identifiers for works. So, that can be part of the indexing information. But, again, it's not -- it's one of those items that are not currently being indexed in the Public Catalog System. So, as folks are using the pilot system, they can provide us all of this optional information where we're going to be storing it. And we would like to continue that conversation as the public -- the new Public Record System moves forward in how that's going to be utilized, and where some of those synergies will be. And, Shawn, over to you. >> Shawn Gallagher: Hey, thanks, KanKan. Yeah, I think I would add that we -- once we are able to pull information for the Copyright Public Record System directly from the new recordation pilot, we'd be happy to surface those ORCID IDs. And looking in our documentation, I think we have a collection of about 19 different standard identifiers, not only for authors and claimants, but also for work types, or other identifiers of copyrightable materials that we'd be happy to display. I think one of the challenges is getting all of that data mapped from the systems where they're collected to a system where they can be presented to the public. And I did also want to add that in addition to the Name Directory, you know, we are working with the information as it's been collected and indexed by the office so far. And a lot of this is going back to 1978. And, so, there's not a lot that we can necessarily do with that information as it is. We want to make sure that it's faithful to the application. But that if you are searching for names, we do have the ability under the Event Search to do an all name search, which should cover your parties, your claimants, your authors, any other names that are identified and indexed in those copyrighted materials. And then you can filter those down using our date filters. Which you'll see over on the right-hand side, in addition to major record type filters, and then subtypes as well. So, if you are looking to try to narrow those results down, that is one other way to go through it. And I think -- I did see that there's a question about only 19 standard identifiers. We're always happy to include even more, I think, if those are something that the office is looking to collect. We're happy to display those if it's appropriate in the Copyright Public Record System. >> David Brunton: Great. Thank you. So, with that, we're going to take a very short bio break. I think we'll come back at about 3:01. So, I'm going to go off camera, and -- I'm sorry, not at 3:01. I apologize. At 2:51. So, we're going to just take a two-minute break. And we'll be back on camera in two minutes with a couple more questions that we've got coming up. All right, Kathleen Rodriguez, I'm going to kick it over to you for the next comment. >> Kathleen Rodriguez: Hi. Can you hear me? >> David Brunton: We sure can. Thank you. >> Kathleen Rodriguez: Okay. >> David Brunton: You're coming through loud and clear. >> Kathleen Rodriguez: Okay. I'm Kathleen Rodriguez. I'm a Senior Paralegal with Warner Media. And we process over 4,500 applications per year to register and record documents with the Copyright Office. So, my issue relates to security. I ran some of these plans by our internal cybersecurity team. And they recommend the implementation of native cloud security, and CSA Cloud Control Matrix. So, I just wanted to ask if those are on your radar to include in the upcoming system. And, also, I understand that Dr. Hayden had testified in the recent Senate hearing on oversight of Library of Congress modernization efforts in October, about -- she talked about the Library seeking to expand IT security in the cloud in requesting funding. So, how does that impact this if the funding is not received? And I was interested to know how you'd handle that. >> David Brunton: Kathleen, thank you so much for the question. So, I think at this stage, I'll invite a colleague from the office, the Chief Information Officer up on the stage. My best guess is that this would be a question for Mike Myvek [assumed spelling] to join on. Judith Conklin, the CIO herself, is jumping on camera. Hi, Judith. >> Judith Conklin: Hi. Thank you. We've been very fortunate over the last couple years to receive funding from Congress for IT security. And, as you know, IT security, cybersecurity continues to be, you know, forefront in all of our minds. And, so, as we look at our hybrid hosting environment, we submitted an additional funding request to Congress for cybersecurity in the cloud. And that's what you're referencing. We do have -- I want to assure you that we do have cybersecurity in the cloud now. We just -- as the attackers, the bad guys improve their skills and tools, we have to continue to do that. If we do not receive funding, we will do a couple things. The first is we will resubmit it. And we -- second, we will also -- at the end of the year, our Principal Deputy Librarian of Congress looks at funding -- looks at money that hasn't quite been spent yet. And it's called resource allocation. And it goes up to him as an unfunded request, and they get prioritized. And we have submitted it also for an unfunded request. From a standards point of view, we do follow NIST, the National Institute of Standards and Technology. We have been significantly audited on NIST. The Legislative Branch does not have to abide by NIST. The Library of Congress has chosen to follow NIST standards. And in the -- because of that, the auditors can audit us on our implementation of NIST. And we have consistently done well in our audits, our cybersecurity audits. They will continue to audit us. Some people get frustrated with that. I call it free consulting. Because they do come look at very specific -- they get very specific on what they're going to audit. The most recent is very -- you know, a very specific set of our security controls. And I'm sure they will continue. And I work very closely with the Inspector General on what they should audit next in our IT environment, in our technology environment. So, when they do have findings and recommendations, we improve those areas. And the IT security team is very quick to resolve those, quicker than any of our other teams actually. They take them very seriously. And most IT security people do. So, there are native -- when we -- we do have an AWS cloud environment in our hybrid hosting environment. With AWS, we have native cloud tools that come with it. And we -- what the funding is for is to enhance. And I have an IT security background. And, so, I understand a lot of this. It's to put more enhancements, more tools in our cloud environment. On top of that, we're doing something called zero trust. And you can look that up. I won't bore the audience here with what zero trust is. But we're implementing zero trust. And it's something the Executive Branch has mandated. But we had already begun zero trust before they mandated it. And we are -- we have a project for zero trust. And we are implementing that for our high-value data, our high-value assets. And I assure you that copyright data is, to us, a high-value asset -- are high-value assets within the Library of Congress. And we will be implementing zero trust for that copyright data. 49 >> David Brunton: Judith, thank you so much. I appreciate you jumping on camera, and joining us on the stage. Susan Chertkof, can you give us our next comment? >> Susan Chertkof : Yes. Hi. Thank you. I'm Susan Chertkof. I'm the Senior Vice-President for Legal and Regulatory Affairs at the Recording Industry Association of America. And I just -- I wanted to thank you for this. It was nice to see the demos. Although you didn't do the demo of the Copyright Registration System, my question was related to that. And, David, you and I had corresponded offline about this. But I just wanted to put it on the record that my members, who are big companies that have a lot of copyrights and register a lot of copyrights, are interested to make sure that there's going to be bulk processing capabilities, and not just single-work-by-single-work processing capabilities built into the new system. So, that was really the main issue that I wanted to raise. I would second Kathleen's concern about security. Obviously, the deposit [inaudible] that we put in are highly valuable assets to my member companies. And then the other question I had was during the demo of the Recordation System, the person that was giving the demo, and, I'm sorry, [inaudible] who that was, mentioned that there was functions put in to cut down on correspondence and reduce processing time. And I was wondering what those things were. >> David Brunton: That's a great question. Thank you, Susan. And I would, also -- as Susan alluded, I've been corresponding with a number of the Copyright Public Modernization Committee members via email, including Susan. And I would just -- I included my email address on the last group email to the panelists. I would just encourage people to reach out. I enjoy the in between conversations almost as much as I enjoy being on camera for this -- for this conversation. I just wanted to highlight that there were -- there was much agreement in the chat about bulk operations being a key feature that I would imagine that those sentiments would be echoed by the audience as well. So, thank you for raising that. >> Susan Chertkof: Yeah. And, to follow up, you know, my members would be happy to participate in pilots on that sort of thing. And I assume any sort of bulk processing features would include an API so that you could easily do the bulk processing. >> David Brunton: Thank you for that, Susan. Before we move on to the next question, I would like to invite KanKan Yu back to the stage to talk specifically about some of the features to reduce correspondence, and sort of what features those are. And I will note that there's been a discussion inside the Library about some of these key performance indicators for systems. And a key performance indicator for sort of a social system, you might think of the amount of time that somebody spends on the system as being an indicator that things are going very well. But I would say, as Susan alluded to, if people are spending a lot of time, or a lot of extra time, to do a registration or a recordation, that's a sign that things are going poorly. And, so, the goal with these tools to reduce correspondence isn't to limit people's ability to correspond, but to reduce the need for correspondence. So, KanKan, do you want to talk briefly about what a couple of those features are? >> KanKan Yu: Yeah, absolutely. And, so, when we first started looking at how to translate the paper process to the online system, we didn't just want to take what was in paper and just throw it online. We wanted to be able to have that -- have -- be able to take features and minimize processing time in areas that we can. And, again, as David mentioned, it's not to say that we want to remove or eliminate correspondence all together. It's just [inaudible] what are some of the areas -- the bottlenecks that we see in our processing time, and let's try to find solutions and technology to alleviate those areas. So, one of the things that we looked at was we get a lot of inquiries about status. So, earlier I mentioned, we have tracking of the status of where your service request is at. That alone took care of a majority of our status inquiries. We had people asking, you know, "Did you receive our Service Request? Where is it? Has someone looked at it?" The correspondence itself, did we contact the right person? Sometimes we can wait up to 45 days before we close out an SR. But did it even go to the right person? So, we wanted to make sure we had some good contact management features in there, making sure that if people moved or changed that you would be able to update your contact information, and it would translate over to the reviewer or the examiner. Those are some tied savings that we have there. Because if we're reaching out to the wrong person, we wait 45 days. Where if we had the right information, we might not have to wait as long. We have the Centralized Messaging System. Sometimes we're finding out that when we were sending out correspondence, it was getting caught in junk mail, spam folders. It might have been blocked by incoming -- their incoming network -- or our users' incoming network. So, again, you know, a lot of wait time is there. And we're trying to minimize that. So, we implemented the Centralized Messaging Center. Also, data validation. Sometimes, in the paper world, you send something in, and you won't know if something is not correct, or something might cause a hiccup in the review process until someone's looking at it. Which might be months or weeks. So, we wanted to implement features that would be able to catch some of the common mistakes or common errors right off the bat, so that as you're submitting things, we can really find ways to streamline the processing time that it takes from cradle to grave. Sorry about that. Now, that study didn't end back then. So, while we're in the pilot system, we're still keeping an eye on those. We talk to our remitters on a monthly basis. We're constantly trying to figure out, you know, how is it working, is there other areas that we can improve on, streamline on. And these are the features that we continuously try to bring back into our development process, and try to streamline and tweak, and make that processing time more efficient. Hopefully, I answered that question. Did I miss any parts of it? >> Susan Chertkof: No, that was good. Thank you, thank you very much. I appreciate it. >> KanKan Yu: No problem. >> David Brunton: Thank you, Susan. And thank you, KanKan. Before we kick it over to you, Keith, we did have one question from a member of the public that actually is on a topic that we've considered out of scope for this meeting about the Copyright Claims Board. But I am -- I'm pasting a link into the chat that will go to all participants, including those in the audience, to specifically -- you'll note that this is the Copyright Claims Board. And that there is a link from the Copyright Claims Board to the open rulemakings. And the open rulemaking, this is that area where members of the public can register their opinions about how registration should happen, or how the system should work, or what the -- what the sort of thing should look like when we're done. And, so, I wanted to answer that question real briefly, so that people could get to that information quickly. So, Keith, over to you now. >> Keith Kupferschmid: All right. Well, thank you very much. And, so, I had a follow-up to some of my other questions earlier. So, in preparation for this meeting, I went to look in terms of what updates, what documentation is out there since the last meeting. So, for instance, I went to the Copyright Office's Modernization web page for an update. And I really didn't see very much there. And I didn't see any really -- any written materials or reports that had come out in the interim. And perhaps I'm missing something. So, my question to the -- to the -- to the group here is, "Within the last six to eight months or so what updates have occurred? Or is there some document that we can go to to stay -- to stay up to date?" And along those lines, I noticed on the website, it talks about the percentage of recordations being submitted to the office using this new recordation pilot application program. And if the goal in fall of 2021 was to have 20 percent of those recordations filed through the pilot program, I have no idea whether that goal was met or not, or what future goals are for that in 2022, or when you roll out the one that's made available to the entire public. And I ask simply because if you're not meeting your goals, we can try to help. Right? We have a very large membership. We can reach out to those members and say, "Hey, look, there's this recordation pilot program going on, and they need more photographers, or they need more, you know, people recording things more generally," and try to drive those numbers for you, if in fact you're looking for something. And then my second question somewhat related is -- and I think I know the answer to this based on what KanKan just said, which is, both for the Recordation System and the Public Record System, that's a dynamic process. So, it seems like they're adding new features as it goes along. Because I had tested out both of those earlier, like I said, six months ago, eight months ago, whatever it has been. And I had sent some comments in. But if things are changing, I should probably go back and test them again. And maybe others might want to do that, too. So, sort of a two-part question. >> David Brunton: So, Keith, just to clarify, when you talk about the like new features and functionality that they're working on, are you -- you're suggesting something like sort of release notes, or that sort of thing? Is that kind of the level that you're looking at? >> Keith Kupferschmid: Yeah. Well, actually, I'm just answer -- asking -- I think you're asking about my second question. And if I'm wrong, let me [inaudible] -- >> David Brunton: Sorry. Really, the first question. But, yeah, [inaudible] -- >> Keith Kupferschmid: Just like what -- you know, you set certain goals and milestones for yourself. Are you meeting those milestones? Yes, no. If not, why? Why not? You know, that type of thing. Because, like I said, we have a very big group here in the CPMC, plus the public, who I'm sure would be willing to help if that's possible, so. So, >> David Brunton: Great. So, we'll start with that second question first then, and kick it over to you KanKan for just a brief description of sort of who is using the recordation pilot, and how much. KanKan, you're still on mute. If -- >> KanKan Yu: Okay. Hey, can you hear me now? >> David Brunton: There we go. >> KanKan Yu: All right. So, right now we -- so, in terms of the 20 percent mile maker, we have met the 20 percent. And we are constantly looking for new people. I believe our next engagement marker was 40 percent of the submissions there. And we are -- and right now, it's -- we are asking folks to participate in the pilot. So, any kind of messaging you would like to help us get out there, that would be fantastic. The pilot system is completely optional. So, when we do invite folks, they have the option to choose paper or use the online system. We are using our current eCO contact list and some internal contact lists that we have built out. But if there are more folks that would be interested in using the recordation pilot, please let us know. We would be happy to extend an invite over to them. >> David Brunton: Okay. And then the first part of your question, Keith, if I understood it correctly, was about -- a question that's more specifically about sort of what's been done. Like it's kind of the list of features and functionality that have been worked on? >> Keith Kupferschmid: Yeah, well, that's part of it. But, also, milestones. Like, for instance, I go to the website, and KanKan just mentioned, the next milestone is 40 percent, that's not up there. It'd be nice to know, like with a little check next to 20 percent, okay, we reached that milestone, the next milestone is 40 percent we want in let's say the spring of 2022, or something. Something like that would be good to just get an idea of the progress of the different programs. >> David Brunton: That's great feedback. Thank you. And I think there are a couple of -- you know, there are a couple of ways, obviously, that people have kept pace with the recordation pilot specifically. And I know that there is some information that sort of gets sent out to pilot participants. But, also, it's great to sort of hear the feedback that sort of a more central location would be desirable to you. We have -- I'm just looking around. We've got a couple of members that we have not heard from. And I want to just ask if there are any sort of remaining questions or comments or considerations, or if anyone wants to chime in with a second round. We're nearing the end of our -- we're nearing the end of our allotted time. And we have about 15 minutes left. Pamela, go ahead. >> Pamela Malpas: Hi. I'm Pamela Malpas. I'm with the Association of American Literary Agents, and the head of the Copyright Committee within that organization. So, I'm speaking on behalf of authors and their agents. And, first of all, just thank you for the opportunity to hear about what you're doing, to have a conversation about it, to, you know, exchange ideas. And this whole process is wonderful. It's great to be able to be a part of it. I think it was Judith Conklin made a remark about copyright data being considered a high-value asset. And I would say, speaking from my community or my part of the view of all of this, it is -- yeah, it is the reason for being for how authors make their living, how agents make their living, how photographers and many other people do. So, the value of that copyright is foremost in my view of this whole thing. And I guess, as a broad question, I'd be curious to know how the needs of copyright protection inform the process of what you're building. I think, you know, from my agents' Association Copyright Committee, our view is what we are trying to do is to enable authors to understand and secure and to protect their copyright. And, obviously, the registration of -- for copyright is the first part of that. But there are many steps beyond that. And I'm sort of curious about what part in the discussion and the building of the architecture that has played for copyright renewals, that those documents would list those family members. And, sometimes, I think -- I think that the expectation of privacy that existed in the days when all of this was done on paper was one thing. And the expectation of privacy now may be somewhat different. But I think there are people to whom it would be a great surprise to realize that they have been sort of, you know, outed as the child of author x. So, I'm a little curious about how that has been built into discussion, or what kind of feedback you've had. And just to second a remark that I think it was Keith made, it might have been made a couple of times, about mobile access. I think one of the things that we've all found in the last couple of years in the migration to work from home, is, first of all, from most authors' perspectives, the interaction with the Copyright Office is very much done from home computer. You know, now pretty much all of us are home computer users most of the time. Right? So, you know, anybody who had to migrate to work from home, whatever their environment, is now operating in more of a handheld device situation. And, so, that kind of mobile access to check on your -- the status of your copyright registration, and so on, is I think more important to all of us. And I'm just curious. I'm not sure that there was actually an answer to that. I think in an earlier meeting, there was comment that sort of everything built now is mobile optimized. Therefore, it's not -- you know, that's been dealt with. But I'd be curious to hear more about that. And I think that was all. Oh, no, I did have a further comment. Several people have talked about name authority and sort of data normalization tools. And those are certainly of interest. And I'm curious about how persistent identifiers are being built into the thought process of how -- how -- what information is being recorded and codified moving forward, again, in the interest of copyright protection. And now I will shut up and listen. >> David Brunton: Oh, thank you so much. That was just like -- that was so -- we might -- we might make you go first next time. So, I will say that I -- the very first part of your question about protecting copyright. Can I just ask, as a point of clarification when you talk about that, are you talking about the legal protections of copyright? Or are you talking about the technical protections of the copyrighted materials? Or were you talking about both? >> Pamela Malpas: Well, I think I'm talking about both, in the sense that for the average person on the street there isn't necessarily an understanding of what the difference between those two things might be. So, yeah, this is kind of -- I'm taking an easy out. I'd say both. >> David Brunton: Great. So, I'm going to jump with that to the second question to talk a little bit about the historical records. And something that I think it may be that the audience, and possibly the members, have not understood. Which does not necessarily -- you know, it doesn't obviate the need to treat this with sort of tremendous security. But the historical records were, previously to being scanned, a matter of public record. And a person could come to the Library of Congress and sort of get those addresses previously. I will say that we are aware of circumstances where, to our surprise, we had to scrub personally identifiable information from -- that was just scribbled -- you know, somebody scribbled on a registration their social security number or something, you know, a bank account number or something like that. But I will remind the audience, as well as the members, that there is a process for having data removed from the public record part of what we do as well. Judith Conklin has come back on camera. And I appreciate that, Judith. You must have read my mind knowing that I was going to kick the protection of data question over to you and Jim Karamanis. >> Jim Karamanis: Hi. So, I'm Jim Karamanis. I'm the Director of IT Design and Development for the Library. David, can you hear me clearly? >> David Brunton: Sure can. You're coming through loud and -- >> Jim Karamanis: Okay. >> David Brunton: Clear, Jim. you hear, Jim? >> Jim Karamanis: Great, thank you, David. So, let me talk a little bit about security. Security and accessibility, and things like that, all have to be inherently baked into the software development process. So, maybe 20 years ago, all that stuff was retrofitted. And we always had problems in the past. Right? But, in modern software development, our security team is part of the daily scrum. They work side by side with the system architects. They're constantly scanning our code base. So, security is 100 percent integrated into how we do software development on a daily basis. We take that very, very seriously. At the Library, we're responsible for many large public-facing systems. So, this is something that we have a lot of expertise in. Also, touching on the mobile question, which I think is a very good one, what we find that with most of the libraries public-facing websites, we're seeing up to 40 percent now of users are coming to us via mobile devices. And if you go back and you look at that -- let -- that page on loc.gov, the collections application, for instance, if you bring it up on a mobile device, you'll see that it works great whether you're on an iPad or you're on an iPhone. And that's how we design all of our public-facing web applications. So, I don't see this being any different for Copyright ECS. We expect that -- you know, we're at a point where we're turning the tide. And we're probably going to see more people accessing our websites via mobile than PC. So, absolutely, that's baked into the software development process as well. >> David Brunton: Thank you, Jim. And I saw the chatter from the group talking about responsive design of the applications. Can you talk a little bit about just what is responsive design? >> Jim Karamanis: Yeah, sure. So, yeah, that's a really good point. So, responsive is just sort of tactic jargon for saying that a webpage can resize no matter what sort of device you're using. So, if you're using a giant television screen as your monitor, or you're using a tiny little phone like I like to use, because I'm very old school, and I like this small thing that fits in my pocket, it works the same way no matter what. Now, the way the site works and interacts may change a little bit, because the way you interact with a page, you know, you're using your mouse on a really large screen, versus the touches you may do on a very small screen, may change. But the website itself will automatically, on the fly, adjust to the device you're using, and give you the best user experience for the device that you're using. >> David Brunton: Thank you, Jim. That's really helpful. So, the next part of Pamela's question was sort of another multi-part question about name authorities and identifiers. Which have been a little bit of a theme during the conversation today, both in the panelists' chat -- there have been several people who mentioned identifiers. And before we -- we're -- we're -- we're nearing the end of our time for today's session. But before we near the end of our time, I'd like to, just very quickly, if any panelist wants to sort of mention specific identifiers that they would think would be useful for the Copyright Office to look at, as we're going through the process both for unique identifiers for names, as well as for any others that you think we should use. And if you've got one, feel free to bring yourself off of mute, and just blurt it right out. >> Unidentified Speaker: URLs. >> Todd Carpenter: If anyone at the Library of Congress wants to talk about persistent identifiers, I am happy to have as long a conversation with anyone at the team about every identifier that exists in the world, and what's involved with them. >> David Brunton: Thank you, Tom. So, we've got a -- we've got a vote for all of the identifiers. We've got a vote for URLs. I appreciate it. We are nearing the end of our time together today. And I just wanted to take a moment to thank the members of the Copyright Public Modernization Committee. We have enjoyed the process of finding our groove with this kind of a meeting. There are several panelists who noted that the CPMC meeting was more interactive this time. That was sort of a thing that we piloted in the in between session that we did that has worked out very well. But I, also, wanted to encourage any Copyright Public Modernization Committee members who have ideas about how it could be even more interactive, or even more useful, in addition to the idea that came through loud and clear of that people are interested in more frequent meetings, would just like to hear if there are any suggestions that people have for this kind of conversations that they've had in their own organizations that have been especially impactful. I, also, wanted to just say that we had a couple of members who were unable to join us today, including one who is away on a honeymoon, but we expect to have a full [inaudible] in the August meeting. And we'll be sending out a "save the date" a little sooner than we did last time. And our goal is to -- is for the sort of prompt questions and the topics of that meeting to be announced well in advance, so that people have a lot of time to think about it, and possibly provide some feedback on it -- provide some feedback on sort of what the agenda is going to be, even in between making a final schedule available to the public. And, so, with that, and without further ado, I just want to thank all of the members. I want to thank the audience who participated with their listening and questions today as well. And to look forward to seeing you all again quite soon. And maybe next time it'll be in person. >> Unidentified Speaker: Thanks, David. >> Unidentified Speaker: Thank you. Bye-bye. >> Unidentified Speaker: Thank you.